Monumental+ – Comcast Xfinity Ultimate Package Access Issue

Monumental+ – Comcast Xfinity Ultimate Package Access Issue

Summary
Some Comcast Xfinity Ultimate Package subscribers may see an error message stating that Monumental+ is not supported, even though their package includes access.

Cause
This occurs when the system does not correctly recognize your Xfinity subscription, preventing Monumental+ access through the app or website.

Resolution
If you are a Comcast Xfinity Ultimate Package customer and encounter this message, please contact us at getsupport@monumentalsports.com with the following details:

• The email address linked to your Monumental+ account

• A brief description of the error message you see

• A screenshot of the error (optional but helpful)

Our support team will verify your subscription status and assist in restoring access promptly.

Applies To:
Comcast Xfinity Ultimate Package users accessing Monumental+ on Web, Roku, Fire TV, Apple TV, iOS, or Android.