What do I do if I experience Monumental+ technical issues?

Wed, 24 Sep, 2025 at 4:07 PM

Update Monumental+ and your device software.

Restart your device.

If problems continue, uninstall and reinstall Monumental+.

Streaming Issues (Buffering or Poor Quality):

Internet speed of 10–15 Mbps is recommended for HD.

Restart modem and router.

Use a wired Ethernet connection when possible.

Lower video quality in app settings.

Audio Issues:

Check all volume controls (device, app, and external devices).

Test another app to confirm if the issue is specific to Monumental+.

Web Browser Streaming:

Clear cache and cookies.

Chrome: Settings > Privacy and security > Clear browsing data.

Safari: Preferences > Privacy > Manage Website Data > Remove All.

Casting Issues:

Restart casting device and ensure both devices are on the same Wi-Fi network.

If these steps don’t solve the problem, e-mail support at getsupport@monumentalsports.com with your device details and app version.